Pro-Palestinian student protesters and activists gather at an encampment on the campus of McGill University in Montreal on Monday. So enabling us to lower that cost, we can keep prices down.' McGill protesters say they aren't going anywhere 'We want to make sure that the checkout process is accurate,' said Doug McMillon. 'Retail shrinkage is a cost.

In an interview with ABC's Good Morning America last week, Walmart's CEO admitted that the retailer removed the machines from locations with the highest rates of disappearing merchandise (known as 'shrink' in the industry). Meanwhile, the retail giant has removed all its self-checkout machines at six U.S. in Sainte-Agathe-des-Monts, a small town in Quebec. But the pilot project didn't catch on, and there's just one such location remaining across Canada and the U.S. In 2020, Walmart started testing cashierless, all self-checkout big box stores, first in the United States and then in Canada. 'I think they're just losing so much that it just becomes an economic liability.' But instead of cutting costs, some stores discovered that self-checkout actually hurt their bottom line, largely due to theft, he said. 'Stores anticipated that this technology would allow them to significantly reduce labour costs,' Andrews said. Why several big-box stores have ditched their self-checkoutsĬosts are also a likely factor in the broader trend, says Christopher Andrews, a sociologist and author of The Overworked Consumer: Self-Checkouts, Supermarkets, and the Do-It-Yourself Economy.Self-checkout theft causing problems for retailers - and shoppers who despise receipt checks.Two of the stores' franchise owners, one in North Bay and one in Toronto, told CBC News they made the move because they felt it improved customer service. 'They would line up at my regular registers, and they would just prefer that service.'Īt least six Canadian Tire locations in Ontario have also scrapped self-checkout. 'The biggest complaint you have from everybody is, 'You don't pay me to work here,'' said Savage. He says he made the change because many of his customers are seniors who dislike using the machines. Two weeks ago, franchise owner Scott Savage removed the four self-checkout machines at his Giant Tiger discount store in Stratford, Ont. are ditching self-checkout machines, with some outlets returning to solely in-person registers. But, instead, several big box chains in Canada and the U.S. It was predicted that the all-self-checkout format in retail stores would eventually become the norm.

Hate self-checkout? Stores aren't crazy about it eitherīehold the future of retail: the human cashier. Sign up here to get this delivered to your inbox every morning.

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